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Reimagining Pediatric Experience for Radiology, Philips
Winner - Silver
Designer: Philips Strategic Design Consulting
Design Type: experience design
Company / Organization / School: Philips
This children’s hospital was looking to expand their radiology department while redefining care delivery and enhancing education and experience for children, families and staff. We developed an ’emotional seismograph’ to identify high points and pain points throughout the patient journey. This provided clear definition of opportunity areas for an improved service delivery. The team translated the experience design into spatial design solutions that could be implemented by the client. Experience enhancement tools for audio and visual distraction as well as calming therapeutic features were included throughout the entire journey.