2022 Galleries

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Galleries // 2022 Spark:Experience // Reimagining the Behavioral Health Experience by Philips & Reconnect

Reimagining the Behavioral Health Experience by Philips & Reconnect

Winner - Platinum

Competition: Spark:Experience
Designer: Philips Experience Design
Design Type: Medical & Healthcare
Company / Organization / School: Philips Experience Design
Team Members: Philips Experience Design Team

The Behavioral Health Experience solution is a first-of-kind adaptive environment for pediatric behavioral health patients in the Emergency Department (ED). Many adolescents seeking mental health care end up in their local ED as a last resort and experience 'psychiatric boarding' – held for days or even weeks in a secure but empty room while in a depressed, agitated or psychotic state. This isolation and loss of control while waiting for services in the community exacerbates the psychological stress on patients and can cause their condition to worsen. The unique solution humanizes the experience of receiving mental health care in the Emergency Department. By integrating a specialized touchscreen with ambient room technology and therapeutic content, ED exam rooms are transformed into ultra-tunable environments that can help improve care delivery and support improved ED throughput. Patients can rapidly de-escalate, begin therapy faster, and connect with staff in new ways.


"Nice example of Human centered innovation. Very useful and meaningful."